How do I place a bet?
Click on the price you wish to take, this automatically adds your selection to the Bet Slip. If your selection is correct, click on Place Bet and then click on Confirm.
How long does it take for bets to be settled?
We aim to settle bets as quickly as possible. For some events official confirmation of the result is necessary before settlement takes place.
How could I know if I’ve won?
Click on My Bets from the Services menu in top right-hand corner of the page. You will then be able to view settled and unsettled sports bets, transfers, account adjustments and your deposits and withdrawals. Finally, click on the bet details you wish to view in greater detail. Returns from settled bets are automatically added to your account balance.
What is the maximum stake?
The maximum stake available for a selection can be seen by clicking Bet Max on your Bet Slip after making a selection.
Where can I view my bets?
Click on History from the My Bets menu. You will then be able to view settled and open sports bets transfers, account movements. Click on the bet details you wish to view in greater detail.
What currencies can I bet with and what is the minimum stake?
You can manage your account in any one of our listed currencies. The minimum stake for each currency is as follows:
United States Dollars (USD): $ 0.20
Euros (EUR): € 0.20
UK Pounds (GBP): £ 0.20
Canadian Dollars (CAD): CA$ 0.20
Swedish Kronor (SEK): kr 1.00
Russian Ruble (RUB): р. 10.00
Bitcoin (BTC): mBTC 0.20
Can I change my username?
No. Once you have set your username, there is no option to change it.
What if I forget my password?
If you forget your password you can click on Lost Password? Once we have established your identity, and you have correctly answered your personal security question, we will email you your new password.
How can I change my password?
You can change your password by clicking to Personal details section and selecting Change password option.
What if I discover that I have input some incorrect personal information?
If you need to correct information that you have entered, you can do this selecting Personal details. Some details like the title, name, surname, date of birth and country cannot be altered for security reasons. If you discover a discrepancy, you should contact Customer Services immediately to have the error rectified.
Can I create multiple accounts?
Every user is allowed to have maximum two accounts simultaneously, one anonymous account and one full account.
Personal spending budget
Research shows that gambling abuse is reduced when customers decide upfront how much money they have available for gaming. This is the reason why we offer the spending budget. The spending budget can be set monthly. Once you set your spending budget, this will be in effect immediately. If you decide to lower the amount you want to play, this change will come into effect immediately, but if you decide to increase your spending budget, this will be done after 7 days. Thus, you have the option to rethink the change you have placed.
Can I re-register to qualify for a welcome offer?
Please note that upon closing your account you will not be permitted to open a new one at a later date. If you’ve closed an account in the past and wish to re-open it, please use the Contact Us option.
What currencies can I use to fund my account with?
When you register for a JETWIN account, you will be asked to select your currency. Please select carefully as it is not possible to change currency information once your account has been created. You may fund your JETWIN account using the following currencies: USD, EUR, GBP, SEK, CAD, RUB, and BTC.
How do I deposit funds in my JETWIN sports betting account?
JETWIN uses Bitcoin to deposit funds into your betting account. Bitcoin deposits are converted to fiat money at the Bitstamp Bid rate at the time of deposit.
What is the minimum deposit amount?
No minimum deposit amount.
Is there a charge for making a deposit?
We will never charge you for making a deposit.
How do I withdraw funds from my JETWIN account?
Simply login, click on “Withdrawal” and complete the form. Bitcoin withdrawals are converted at the Bitstamp Bid rate at the time JETWIN processes them, not at the time they are requested.
How long will my withdrawal take?
Withdrawals are processed every 2 hours.
Can I cancel or reverse a withdrawal?
Once requested, withdrawals cannot be cancelled or reversed.
How much does it cost to receive a payout from my JETWIN account?
All payments are processed free of charge.
What is Bitcoin?
Bitcoin is a form of digital currency, created and held electronically. No one controls it. Bitcoins aren’t printed, like dollars or euros; they’re produced by lots of people running computers all around the world, using software that solves mathematical problems. It’s the first example of a growing category of money known as cryptocurrency. You can learn more about Bitcoin at http://www.coindesk.com/information/what-is-bitcoin/.
How can I buy and sell Bitcoins?
You can buy Bitcoins from regulated exchanges, or directly from other people selling them, either online, or on the street. We recommend https://localbitcoins.com/ – a marketplace for trading bitcoins locally to cash or online payments of your choice. Otherwise, please visit http://howtobuybitcoins.info/ for more information.